Heavy machinery for mining

DS TechWrite – Built on Innovation

Since our establishment on September 1st, 1987, DS TechWrite has been bringing precision, innovation and professionalism to Australian OEMs and Equipment Operator and Maintainers. In the days before Mincom LinkOne and Ventyx LinkOne, DS TechWrite began as a technical documentation specialist, including parts, maintenance, training, procedure and process manuals under the founder Dennis Wood. Charged with the not-so-modest first task of preparing technical documentation for an Australian Defence Force (ADF) project, DS TechWrite started as it meant to go on, unafraid to take on the big jobs and deliver innovative solutions, unmatched by any Australian competitor.

Our Clients – You’re in Good Company

From the beginning, DS TechWrite’s reputation for accurate and professional work helped the fledgling company grow. After completing further work for the Australian Defence Force, early projects included:
• Haulmark Trailers (Australia)
• Queensland Coal Association.
• Power Brewing (Now Carlton United Breweries)
• Queensland Breweries Limited, Yatala, Queensland
• Meadow Lea Foods, Murarrie, Queensland
• Sunstate Cement, Fisherman’s Island, Queensland
• Laminex Industries, Gympie, Queensland
• Australian Paper, Petrie, Queensland
• Mack Trucks

Innovation in Online Technical Documentation

In the mid 1990’s DS Techwrite became a Distributor/Contract Publisher on behalf of Mincom Limited for their LinkOne product. Recognising the power and potential of Mincom’s LinkOne, Dennis fast became Australia’s leading provider of technical writing and online technical documentation solutions. It was around this time that Dennis’ daughter, Tracy Wood, joined the family business and took on a leading role in integrated LinkOne solutions.

In the coming years, Dennis and Tracy developed a reputation for innovation and leadership in the technical documentation field. DS TechWrite became the first Australian partner in Inmedius S1000D publishing, developed a partnership with Haulmark Trailers and the ADF, and took on the ambitious role of sole certified Australian partner in ABB’s LinkOne (formerly Mincom LinkOne) and its distribution. DS TechWrite went well beyond the basics for LinkOne implementations, becoming a major player in the online document publication and solution providers in Australia.

Tracy Wood Continues to Innovate

When Tracy Wood took the reins, she took the company to new levels, making DS TechWrite now a Global Distributor and Service Provider of ABB’s LinkOne (formerly Mincom LinkOne).  After twenty-five years working across heavy machinery, mining, construction, food processing and other industries, Tracy recognised the need for a streamlined aftermarket parts sales and supply tool. Tracy and her team have developed DST Parts Portal (link to parts portal parent page), a revolutionary solution for OEMs to provide quicker, simpler and more accurate parts supply to their customers.

DST Parts Portal helps customers bypass the call centre and purchase the parts they need now

Using her in depth understanding of supply chain and the industry’s challenges, Tracy and her team have simplified, streamlined and made buying and selling parts easier than ever, delivering OEMs finalised, accurate orders to increase their profit. Finally, customers can choose the RIGHT part, view their pricing, and generate a purchase order in just a few clicks. Meanwhile, DST Parts Portal integrates seamlessly with leading logistics, CRM and inventory management packages to remove the time-consuming and costly admin process. More sales, less parts investigation and admin.

See our new DST Parts Portal in Action

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How Can DST Parts Portal Work For You?

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How DST Parts Portal Delights Sales Teams

Lower Your Cost of Sale

Work with Australia’s Innovator in Parts Identification and Sales


DS TechWrite is still Australia’s leader in online technical documentation, LinkOne parts identification, and now the exclusive provider of Australia’s first dedicated sales tool for heavy industry. If your business is innovative, if your industry exists on the cutting edge of technology, if accuracy is everything – then DS TechWrite is your partner in parts identification and sales.

Speak with Tracy Wood and her team to build innovation, efficiency and your business.

 

Testimonials

Here are a few things our Customers have said about their experience working with us.

“Concept Environmental Services has utilised the services of DS Techwrite for the last 6 months.
We requested technical writing support to produce an Installation, Operation and Maintenance Manual (IOMM) for one of our Water Storage Systems.
Dennis provided an excellent response to our requirement, and provided suitable layouts, terminology and superior technical writing styles that would befit a document of this type.
Dennis was diligent in his research of our system to ensure the document captured all relevant technical information, and to make it user friendly.
DS Techwrite has provided our company with a superior product that will improve our business.”
Shaun Barry, Director – Concept Environmental Services

“DS TechWrite have been providing VLI with LinkOne Publishing, Training and Maintenance Subscription Support for many years now.
We have always found the team to be professional, friendly, accurate and very responsive to some of our short lead time requirements.
A pleasure to deal with.”
Luke Muras, Assistant Engineering Manager – Valley Longwall International

“My employer has utilised DS Techwrite over the past few years to conform with our customer requirements, when fulfilling supply contracts.
More and more demands are now expected in regards to documentation when equipment is to be delivered, requiring outsourced assistance.
Being trained by, and working with the staff at DS Techwrite to complete these tasks, makes our completed job a very professional package that is much easier to compile.”
Ian Paull, Senior Service Technician Qld – Inoxihp

“Tracy (DS Techwrite) has provided support since our initial purchase and implementation of LinkOne in 2006 into Valley Longwall International.
As our company has changed and expanded over the years, our business processes and requirements have changed along with it. Having the continued support of DS Techwrite has enabled us to accommodate these changes with minimal or no impacts to our customers.
DS Techwrite has helped us with supporting our overseas markets, including translations of our data, formatting, and additional functionality that makes our LinkOne deliverables a complimentary piece to our product line. Whatever our query or requirement, DS Techwrite always provided a solution for us, and they have supported us right through to delivery of the final product.”
Greg Huckett, Manager – Engineering & Design – Valley Longwall International