Here at DS Techwrite, we would like to make finding answers for you as easy as possible. We are currently working on updating our FAQ’s to assist you from day to day and guide you through some of the common queries.
If you have a query, feel free to use our Enquiries form to email us today.
- When is the best time to engage DS Techwrite for your project?
- The best time to engage DS Techwrite is at the commencement of your project. This gives DS Techwrite personnel enough time to get to know the project plus an early commencement allows timely negotiation with your design and engineering team about the type and format of data that we need to complete the project documentation.
- Who owns the copyright for any DS Techwrite written material?
- Unlike some other organisations, DS Techwrite does not claim ownership of copyright over material produced by us. Given that our clients engage us to create material and pay us accordingly, it is our belief that copyright resides with the client.
- How long does it take to write a manual?
- Begs the question of How long is a piece of string? The time required is subject to a range of factors including, but not limited to, volume of content, complexity, client schedules, availability of source data, client product changes, and reviewven times.
- How can DS Techwrite write a manual for an industry that they have never worked in?
- DS Techwrite does not believe that you need to work in an industry in order to write about it as
- we use technically qualified writers who understand equipment and engineering principles;
- our skill is in drawing the information from those who best know the equipment or process specifics and documenting it;
- we ask the ‘silly’ questions to get to the finer details and job requirements;
- we do not accept the notion of ‘common sense’ and see it as more of a combination of learning and experience which varies greatly between us all.
- How does DS Techwrite archive and secure the data?
- DS Techwrite archives project data, including correspondence, to DVD. We make two copies and keep one on site for easy reference. The other copy is taken off-site and stored. We also update the archives from time to time to new media to protect the integrity and readability of the archive.
- How much does it cost to write a manual?
- Very closely related to the time required to write a manual. It also begs the question of How long is a piece of string? The cost is subject to a range of factors including, but not limited to, volume of content, complexity, client schedules, availability of source data, client product changes, review times and final delivery requirements.
- Does DS Techwrite have experience in the Defence Industry?
- Yes absolutely, one of our biggest clients over the last 27 years has been a Prime Supplier to Defence.
DS Techwrite has worked with many Prime Suppliers during their projects to meet their technical documentation creation and publication deadlines to Defence.
We have ensured our team are very familiar with Defence Publication requirements, with some of our writers being former defence personnel. Our desk top publishing staff are fully trained and familiar with all defence publication standards and compliance requirements.
- What methodology does DS Techwrite use for writing manuals?
- There are a number of methodologies and variations that can be used for writing technical manuals. Initially DS Techwrite works with organisations to establish the most appropriate strategy for a documentation project based on the customers current position, their requirements and their objective.
- Why is LinkOne the best electronic technical documentation solution?
- Unlike other software solutions, LinkOne was built, and continues to be enhanced using real world customer and market requirements. This has enabled the developers to build a solution that meets and exceeds all of its customers requirements, even if they hadn’t been realised yet. In addition to this, the development methodology for LinkOne has always been to ensure full reverse support for the viewing of data built in all the earlier versions of LinkOne, so there is no data conversion processes required when installing a new software version, it will just work!
- What is LinkOne? Is it a Publishing or Viewing solution for technical documentation?
LinkOne incorporates three different software solutions. These being:
- LinkOne Publisher – for data capturing and publishing
- LinkOne WinView – for data viewing on local installations
- LinkOne WebView – for online catalogue viewing
The benefits of LinkOne Publisher is that no matter what format or application your current data is in, the LinkOne Publisher will incorporate your existing data and transform it into a complete book ready for your customer to view.
LinkOne viewing solutions come in two forms: either LinkOne WinView for Windows based local installations, or LinkOne WebView, which forms a perfect online viewing and catalogue solution.
The flexibility of viewing solutions, and solutions combining all of the LinkOne products, enables it to be an ideal solution for any organisation delivering and viewing technical documentation and catalogues.
- What is a LinkOne WinView Open Viewer?
- An Open Viewer licence for LinkOne WinView enables the user to view LinkOne parts books produced by any LinkOne Publishing System and therefore permits the viewing of LinkOne books produced by any of their equipment suppliers or OEMs.
- What is a LinkOne WinView Publisher-Linked Viewer?
- A Publisher-Linked Viewer for LinkOne WinView enables the user to view LinkOne books produced by a nominated publisher, for example all books from one equipment supplier or OEM.
- Is there any difference in the software functionality between the different LinkOne WinView Viewers?
- No. The only variance is in the books that can be accessed by each Viewer.
- I am contracted to provide LinkOne manuals as part of my current project, what does DS Techwrite need from me?
- The publishing suite caters to a large variety of data sources and collates these into a single deliverable format. Examples of data that can be used are:
- Text files
- JPG files
- AutoCad illustrations
- PDF files
- Plus much more…
- What is S1000D?
- S1000D is an international specification for the procurement and production of technical publications. While the title restricts its use to technical publications, it has been found through application, that the principles of the specification can be applied to non-technical publications.
This specification was initially developed by the AeroSpace and Defence Industries Association of Europe (ASD). This issue has been jointly produced by ASD, the Aerospace Industries Association of America (AIA), and the Air Transport Association of America (ATA) together with their customers. These form the S1000D Council and the S1000D Steering Committee to establish standards for documentation agreed by the participating parties.
From Issue 2, the scope has been extended to include land and sea specific applications. The specification can now also be used for the support of any type of equipment including both military and civil products.