To train or not to train, it’s not really a question

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When it comes to training staff, most managers have the same concern: what if I spend all this time and money training this person and they leave within a year?  But a better question to ask is: what if I don’t train this person and they stay?

Training your staff enables them to complete their tasks faster and more efficiently, benefitting your organisation and other staff members. Training will also make them feel a more valuable team member, because you have invested time and money in them, and it will make them feel more dedicated to their role and your company.

Rather than fearing that spending time and money training your employees is a waste if they leave, consider what will happen if you don’t train them well and they stay? You will be paying them a wage to be there regardless of how well they perform, so make the most of it. A poorly trained employee can have a disastrous effect on your organisation by causing wastage, operating below optimum performance, low quality levels, LTIs, and possible damage to equipment.

Smart employers will consider the true cost of insufficient training. Do not underestimate the value of providing training and support to your people. Employees have the ability boost your business and most importantly, your bottom line. In the same sense, a poorly training employee can wreak havoc. A cafe owner who does not train their staff because they consider the work menial could be ruining their business if their customers do not perceive the business to have adequate and timely service. In almost every case, the success of the business hinges on well trained staff.

Businesses often look at their highest performing employee and think “if we had ten more of him we would be totally set”. The difference between your highest performing employees and your weakest link isn’t always attitude or innate abilities. Very often training can close the gap, turning the ‘wrong’ person for the job into the ‘right’ person. Effective, high quality training can boost the skills of even the most mediocre performer, transforming them into a star performer.

With 80% of the responsibility for creating and achieving an effective workforce lying with the business, why is it we always look at the employee first as the issue? There are five factors involved in developing effective employees within an organisation:

  • Selection; Was a selection criteria established that matched the role requirements? Did the person you select have the skills and requirements that matched the selection criteria of the position?
  • Communication; Have you provided clear instructions on what is expected from them? Have they been provided details into the methods that you wish them to follow? Do they have all the information required to do their job?
  • Education; Have you educated the staff, and do they actually know and understand how to do their job? Do they know the company standards on the way things are to be done? Do they have access to an effective training system if they have any questions?
  • Motivation; Do they know why the business wants things done the way they do? Do they know the game plan and why there are targets that need to be achieved?
  • Insubordination; If all the above are in place, are they simply not doing what is asked of them?

Training should not be viewed as a necessary evil. Training, although requiring time and money, is a positive within your organisation. It shows a commitment to the success of your company from both employer and employee. The training process can be motivating and cement particular procedures and protocols in the minds of the trainer and other employees also. Having one staff train another is of benefit to each of them, and definitely a positive influence on your business.

If your employees have the knowledge in regards to what you require of them and how they are to do it in order to efficiently carry out their job, not only can they maximise their full potential, but they are better equipped to carry out that role, providing countless benefits to your business.

Find out what the true cost of insufficient training is doing to your business. Failing to train staff well will in most circumstances render your business a failure.

Boost your bottom line by investing in your employees, and in turn, investing in your own success. Call DS Techwrite today and arrange a consultation to speak to us about how we can help you document your training requirements. It’s a one-off task which will have an immediate and positive impact on your business.